Payment Terms and Refund Policy

Safe Shopping Guarantee

We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at kyrielight.com, lisairis.ca, crystalwind.ca and facebook shopping and ecommerce cart services.

Delivery Time

Our standard processing time for all orders is approximately 7 - 21 business days. Therefore to get an accurate idea of the total delivery time for your order, take note of this simple equation:

PROCESSING TIME + SHIPPING TIME = DELIVERY TIME

Shipping time for international orders shipped via courier (DHL and FedEx) is 3-4 business days

Packing

Prior to shipping, your order will be wrapped in light plastic and then placed in a very durable shipping tube for protection.

Mislabeling

We make every effort to ensure the accuracy of product information. However, on occasion there may be mistakes. These kind of errors are rare, and merely an unfortunate result of human errors.

However, rest assured that the product you order will be delivered to you, as our product codes match the images, not the product name, so if you like the look of something and order it on that basis, that is exactly what you will get.

Order Verification

Upon shipment of your order, we will forward you an electronic receipt via e-mail which will breakdown all charges and give you the total amount of your bill. If you do not receive verification, it may be your order was either not processed or that you are unable to receive emails from us (an occasional issue). Please let us know if this is the case so we can send via alternative email accounts.

Shipping Delays and Deliveries

We recommend that you wait until the end of the estimated delivery time range before you inquire with us as to your order's status. While we have the utmost faith in our shipping and delivery partners, some delays and problems can occur from time to time. Below are some solutions and answers to some of the more common problems.

Delivery Delays

Below are several of the common reasons a delivery is delayed. In all these cases you will be contacted us immediately and the situation will be resolved.

• Incorrect or invalid shipping address
• Recipient unavailable to receive delivery
• Shipment damaged/destroyed in transit

Lost Shipments

If you feel that your shipment has been lost, please contact us immediately and we will trace the shipment and determine if it is actually lost or just delayed. If it is lost, a replacement order will be processed and shipped immediately, no extra cost will be charaged for this replacement. On all 'Original Artowrk' replacement is not possible. The Shippers Insurance is mandatory on all original paintings purchased.

Returns and Exchanges

All Original Paintings Sales are Final. No Refunds or Exchanges are available.

All other prints, posters, cards and all other items come with a 7-days return policy, no questions asked.

You must inform our staff, via email( info@cwebworx.net ), prior to shipping a return in order to receive proper instructions and authorization. The customer must pay return shipping charge unless it was our shipping error.

Items Returned Damaged

We gladly accept any returns that follow the above return guidelines. However, art products are very delicate, meaning you need to take extreme measures to ensure the items are returned undamaged. If we do receive a damaged item as a return and we are unable to re-enter the item into our inventory, then we can offer you the option of the following remedies:

1. We can return the items(s) to you at no further charge.
2. We can refund you 50% of the purchase price of the items(s)
3. All sales on Original Paintings by Lisa Iris are Final.